With this information, Aertecnica S.p.a., owner of the www.aertecnica.com and www.tubostore.com website , wishes to illustrate to all users what information it collects during their browsing, including through the use of cookies.

 

THE INFORMATION, IN SHORT FORM.

 

1. WHO PROCESSES YOUR DATA?

Aertecnica S.p.a., the company that owns the www.aertecnica.com and www.tubostore.com domains and, as such, is responsible for how your personal data is processed and protected.

 

2. FOR WHAT PURPOSES ARE THEY PROCESSED?

We use your data to create your account or to process your requests for information about our products and services. In other cases, we may process it to keep you updated on the status of an order, to manage your return or more simply to fulfill billing obligations.

 

3. ARE YOU ENTITLED TO DO SO?

Of course, we will always make sure that we process your data on an appropriate and relevant legal basis that makes the processing lawful. You can check for yourself our processing activities and their legal bases in the table attached to the more extensive notice.

 

4. TO WHOM DO YOU COMMUNICATE THEM?

We are very scrupulous in selecting companies or consultants with whom we collaborate and we ask them for adequate security guarantees, as well as preparing appointment agreements to define a data protection standard in compliance with national and European regulations. Those who support us in the pursuit of our business purposes include, among others, technology service providers, professionals or companies that help us promote our business, or consultants to whom we delegate tax or accounting obligations. In addition, your data will be accessible to employees and authorized personnel, to the extent it is necessary to perform their duties.

 

5. WHAT ARE MY RIGHTS?

As a data subject, you have the right to access, rectify and delete your personal data; At any time you have the right to ask us to restrict or object to the processing concerning you, as well as the right to data portability. Some of these actions can also be carried out without our support, by logging into the personal account that allows you to access your data and modify or update it. Finally, we remind you that it is your right to lodge a complaint with the Privacy Guarantor.

 

For any further clarification you can contact us at the references you find on our website.

 

If you want to know more, read the information in full form below.

 

 

 

THE INFORMATION, IN EXTENDED FORM.

 

DATA CONTROLLER.

The Data Controller is Aertecnica S.p.a., with registered office in Cesena FC (Italy), via Cerchia di S. Egidio 760, which can be contacted by email at the following address: privacy@aertecnica.com

In this capacity, the company decides which personal data to process, by what means and for what purposes.

 

LEGAL BASES AND PURPOSES.

Any processing must be based on an appropriate legal basis, taking into account the purposes for which the personal data are processed.

The following table is intended to clearly and concisely represent the purposes and legal bases of the processing carried out through the www.aertecnica.com and www.tubostore.com websites

 

1. New User Registration.

•   Pre-contractual measures at the request of the interested party who wishes to register on the site.
•   the Data Controller collects contact data to identify the user and authorize him to access the various features of the account. It is possible to register as a private individual, a commercial activity, a designer or a professional in the sector. At the end of this phase, the user receives an email to verify the email address entered.  At the end of these checks, the registration is successfully completed.

2. Manage your personal account.

2a. Reserved Area:

- Edit your details

- Change Password

-  Area Download

2b. My Products & Support Request

•   Performance of the contract governing the terms of use of the website and personal account.
•   Once registered, the user can access their account, which is divided into a few sections, to change their information and credentials. It is also possible to view the products purchased through the platform and manage the related warranties. In particular, to register the warranty, some data relating to the product (serial number, date of purchase and province) must be entered, while for the extended warranty of 36 months, additional data such as the telephone, email, location as well as the installer's data.

3. Fulfillment of the sales contract with you. Entering any discount codes and coupons.

•   Performance of the contract.
•   The Data Controller will take care of processing the purchase order, to conclude the contract with the user-buyer. The price may vary in relation to discount codes and coupons entered by the user.

3rd. Order status update.

•   Performance of the contract.
•   Service communications regarding the status of the order may be exchanged between the Data Controller and the purchaser.

3b. Return management.

•   Rendition of the contract.
•   Any return after the purchase by the user will be managed.

3c. Customer Support.

•   Legitimate interest of the Data Controller.
•   The Data Controller has a legitimate interest in processing requests for assistance made by Customers, taking into account the relationship between the parties and the reasonable expectations of the data subject, who in turn expects to receive a rapid response.

3d. Clients accountability.

•   Legal obligation.
•   Tax and accounting obligations are fulfilled (invoicing) due to purchases made by Customers.

4. Fraud prevention and detection activities.

•   Legitimate interest of the Data Controller, which is expressly based on Recital no. 47 of the GDPR.
•   The necessary security measures have been implemented to detect and avoid any scams at the time of a purchase, in order to also protect the user from attempts to his detriment by third parties.

5. Request information on products and services through the "contact" section.

•   Pre-contractual measures and execution of the contract.
•   The user contacts the Data Controller, a special form. The Data Controller explicitly asks how the user wants to be contacted. If the phone number is provided, it will only be used to process the request for information.

6. Exercising Your Rights or Objections.

•   Legal obligations.
•   The Data Controller processes the user's data to comply with legal obligations or to exercise its right of defense.

7.  Newsletter.

•   User Consent.
•   The activation of the newsletter service takes place with the consent of the data subject.

 

1. As can be seen from the table above, the newsletter activity is based on your free and informed consent. In this regard, we would like to inform you that you have the right to revoke it at any time, without prejudice to the lawfulness of the processing carried out before its revocation. We remind you, in this regard, that you can always unsubscribe from the newsletter through the instructions at the bottom of each of our communications.
2. We would also like to point out that in the registration procedure as a new user, some data to be entered are marked as mandatory, as they are necessary for the purpose of creating the account and providing the related services. The same goes for some features within the account. For example, your contact details are necessary for the exact fulfillment of your order, otherwise we will not know to whom and to which address to send the item you have just purchased. Failure to provide the "mandatory" data during registration will make it impossible to complete your registration as a user; in other cases, it precludes the possibility of benefiting from the features present on the account.

 

DATA RETENTION PERIOD OR POLICY.

Your data will be stored for the time necessary to pursue the purposes that have been indicated above.

•       The data we collect when you register - as a new user - will be stored for as long as we have reason to consider you as one of our active Customers; in this sense, we will endeavour to delete your profile if we do not record any purchase by you or other type of positive action (e.g. change of personal data) within 5 years, interpreting such inactivity as a desire to cancel your membership;
•       the data relating to the management of your purchases, including those collected while you interact with our customer service or during any returns or disputes against us, we will take care to keep them for up to 10 years from the cessation of processing, also in order to exercise the legitimate right of defense in any contractual liability actions;
•        we will keep the billing data on file for up to 10 years from the issuance of the relevant document, to comply with the requirements of art. 2220 of the Italian Civil Code;
•       your email address and other contact information that you provide us to activate the newsletter service will be processed until the moment you ask to cancel your subscription by direct request to the Data Controller or by means of the cancellation procedure at the bottom of each of our communications.
•        Finally, browsing data is collected automatically by means of cookies or other tracking technologies that help us improve the user experience and understand users' interactions on the site. To find out their retention period, please read our cookie policy. 

 

THE RECIPIENTS AND OTHER SUBJECTS TO WHOM THE DATA ARE COMMUNICATED.

Exclusively for the purposes indicated above, your data may be transmitted to:

⇒ PERSONS AUTHORISED TO PROCESS PROCESSING: are internal figures, specifically collaborators and employees of the Data Controller, who collect or process your data in accordance with their respective duties and according to the profiles attributed to them.

⇒ DATA PROCESSORS: are third-party collaborators who process data on behalf of the Data Controller, through the stipulation of a specific agreement for the appointment as Data Processor, by means of which the operations delegated to the third party are defined, as well as the security measures that the latter must adopt in order to better protect the information obtained from the Data Controller. In particular, the following may process your data:

Providers of technological services including: Google's email service (Gmail) which has adhered to the standard contractual clauses as a guarantee measure for the transfer of data outside the EU; the site hosting provider service (AWS) with data centers in Germany; or the e-invoicing provider with data centers in Italy.

Companies, consultants or professionals in charge of the maintenance, updating and, in general, the management of the hardware and software we use for the provision of e-commerce services;

Suppliers and collaborators of marketing and advertising services;

Our accountant for tax and accounting obligations;

⇒ RECIPIENTS: are those who receive communications of personal data from the Data Controller, but who, following such communication, act as independent Data Controllers. These include:

Suppliers and collaborators of logistics, transport and delivery services;

A company that provides online payment solutions integrated with the e-commerce platform, calculating in real time the level of risk associated with each transaction;

Banks or credit institutions;

Insurance companies in any cases of liability;

Judicial Authorities and/or Public Security Authorities, in the cases expressly provided for by law.

 

THE RIGHTS OF THE DATA SUBJECT.

You will always have the right to obtain from the Data Controller confirmation as to whether or not personal data concerning you is being processed and, if so, to obtain access to the personal data and information indicated in art. 15 GDPR.

Please note that, as a registered user, you can consult the data in our possession through the appropriate Reserved Area; At that time you also have the possibility to modify or update the data previously entered.

In general, you also have the right to obtain the rectification, cancellation and limitation of the processing of your personal data in the possession of the Data Controller.

Finally, you have the right to lodge a complaint with the supervisory authority of the Member State in which you reside/work or the place where the alleged violation occurred.